Don't you love civil service replies? I have two degrees yet have difficulty understanding this.

We wish to highlight that under ICA's current policy, passport applicants (including children) are required to present themselves in person at least once during application or collection of the passport. If the applicant had called personally during application, he would not be required to be present again during collection and likewise he may be exempted from calling personally during application if he wished to collect his passport personally. The objective of the requirement for the applicant to call in person is to allow the authority to verify and confirm the identity of the passport holder prior to the issuing of the passport.